Xfinity Transfer Service to Another Person: Full Guide (2025)

Learn how to transfer your Xfinity service to another person in 2025: full ownership transfer vs. primary rights, required documents, store vs. online options, timeline, common pitfalls, and FAQs. Includes step-by-step guide and schema FAQs.

Transferring Xfinity to another person can be done in two ways: a full ownership transfer that moves financial responsibility and services to a new account holder, or a primary/admin rights change that only alters permissions but keeps billing on the original owner’s name.

The smoothest path for full ownership transfer is typically an Xfinity Store visit with both parties and government IDs, or by requesting an Account Change Request form when a store visit isn’t possible.

What “Transfer” Really Means

A full ownership transfer (Change of Responsibility) shifts billing liability, services, equipment responsibility, and associated assets (e.g., Voice numbers, voicemail, emails) to the new owner after ID and documentation are verified.

Transferring primary/admin rights inside My Account changes who manages the account online but does not remove the original owner’s financial liability, which is a common misconception.

When To Use Each Option

• Use full ownership transfer when the current account holder is moving out and the remaining roommate/tenant will pay and manage service going forward.
• Use primary/admin rights transfer when only administrative control should move to another user, while billing remains with the original owner.

Documents And Eligibility

For a standard ownership transfer, both current and new account holders may need government-issued photo IDs, and in some cases a notarized consent to transfer account form, unless both parties appear in person at a store.

Special cases like bereavement, military deployment, incarceration, or incapacitation require supporting documents (e.g., death certificate, deployment papers, power of attorney, or court orders) as listed in the Account Change Request package.

Step-by-Step: Full Ownership Transfer

1. Decide transfer type: confirm you need a full Change of Responsibility, not just a primary/admin rights transfer in My Account.
2. Choose your channel:
   • Best: visit an Xfinity Store together with government IDs for on-the-spot processing where available.
   • Alternative: contact support to open a ticket and receive the Account Change Request documents electronically (DocuSign) when a store visit isn’t feasible.
3. Complete paperwork: fill the Account Change Request and the “Consent to Transfer Account” acknowledging transfer of services, equipment, Voice number, voicemail, email, and any deposits as applicable.
4. Clear payment instruments: the current owner should remove stored cards/Autopay from My Account before transfer to avoid unintended charges post-handover.
5. Submit and verify: submit forms and IDs as instructed by the store or support; some cases may require notarization if not done in person.
6. Completion and timeline: store visits can complete same day; ticketed/electronic requests can take days to weeks depending on verification workload.

Step-by-Step: Transfer Primary/Admin Rights (Not Ownership)

1. Sign in as the current primary user at xfinity.com.
2. Add the new user if needed, then go to Users and choose Transfer Primary Rights to pass admin control to the new user.
3. Confirm the change; remember, billing liability remains with the original owner unless you complete the full ownership process above.

Moving Address vs. Transferring Owner

Transferring services to a new address is the “Move” flow for the same customer and does not change ownership; this can be scheduled up to 30 days in advance for eligible areas.

Ownership transfer keeps services at the same address with a new responsible party; use the change of ownership route rather than the “Move” tool in this situation.

Common Pitfalls

• Confusing “primary rights” transfer with full ownership change, leading to unexpected bills for the original owner.
• Not removing saved payment methods before transfer, causing stray charges after the handover.
• Expecting online forms for every case; some scenarios require store visits or support-created tickets and notarized documents.

FAQs