Sky Mobile Data Not Working? Here’s How to Fix It (2025 Guide)
Are you struggling to get your Sky Mobile data working on your phone? Whether you're using an Android, iPhone, or a 5G SIM, this 2025 guide explains the fastest fixes, correct APN settings, and proven troubleshooting steps to restore your Sky Mobile Internet connection.
Why Is Sky Mobile Data Not Working?
Your Sky Mobile data might stop working due to the following common reasons:
- Incorrect or outdated APN settings
- Network maintenance or Sky outage
- eSIM activation or configuration issue
- Weak signal coverage or roaming errors
- Software bugs or disabled mobile data
Best Working Sky Mobile APN Settings (2025)
Ensure these APN settings are configured correctly:
For Android:
- Name: Sky Mobile Internet
- APN: mobile.sky
- Username: Not set
- Password: Not set
- MMSC: http://mms.mobile.sky
- MMS Proxy: 185.110.178.97
- MMS Port: 8799
- MCC: 234
- MNC: 57
- APN Type: default,mms,supl
- APN Protocol: IPv4/IPv6
For iPhone/iPad:
- Cellular Data APN: mobile.sky
- MMS APN: mobile.sky
- MMS Proxy: 185.110.178.97:8799
- MMSC: http://mms.mobile.sky
Step-by-Step Guide to Fix Sky Mobile Internet
- Restart Your Device: Power-cycle your smartphone to refresh network registration.
- Check for Outages: Visit Sky Service Status to ensure there’s no maintenance affecting your area.
- Reinsert Your SIM/eSIM: Remove and reinsert your SIM or re-download your eSIM profile via Sky settings.
- Reset Network Settings: Go to Settings > General > Reset > Reset Network Settings to refresh connectivity.
- Manually Enter APN Settings: Re-enter the APN fields exactly as shown above.
- Contact Sky Mobile Support: If none of the above works, reach out to Sky Mobile customer service.
Competitor Research: Sky vs Giffgaff, Tesco Mobile & iD Mobile
| Network | Coverage | Data Plans | Unique Offer |
|---|---|---|---|
| Sky Mobile | 98% UK (via O2) | Unlimited from £16 | Data rollover up to 3 years |
| Giffgaff | O2 Network | Unlimited data £15 | Low-cost pay-as-you-go model |
| Tesco Mobile | O2 Network | Unlimited £20/month | Clubcard rewards integration |
| iD Mobile | Three Network | Unlimited from £8 (promo) | Short-term flexible contracts |
FAQs
1. How do I manually update Sky Mobile APN settings?
Go to Settings → Mobile Network → Access Point Names → Add New and enter “mobile.sky” as the APN. Save and restart your phone.
2. Why is my Sky Mobile data not connecting after a software update?
Software updates can reset APN configurations. Re-enter the correct APN settings and restart your device to fix the issue.
3. Is Sky Mobile data slow compared to other networks?
Sky Mobile uses O2’s infrastructure which has wide coverage but moderate speeds compared to Three or EE in some regions.
4. How do I fix eSIM data issues on Sky Mobile?
If your eSIM data is not working, request a new eSIM from Sky as earlier batches had faults. Follow replacement instructions from Sky.
5. Can I contact Sky Mobile directly for data issues?
Yes. Visit the official Sky website for live chat support or network status updates.
More Helpful Resources
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iEsphere
Hi there! I'm iEsphere, a passionate Blogger and Technical Coordinator with a mission to make technology easier and more accessible for everyone. Over the years, I’ve helped thousands of readers solve their everyday tech challenges — from setting up Wi-Fi routers to fixing smartphone glitches, speeding up slow laptops, resolving broadband issues, and answering all kinds of mobile, hardware, and software queries.