How to Use Plusnet Call Protect: Stop Nuisance Calls in 2025
Learn how to set up and use Plusnet Call Protect to block nuisance and scam calls on your landline. Step-by-step guide with 1572 options explained.
What is Plusnet Call Protect?
Plusnet Call Protect is a free feature available to all Plusnet landline users that helps block and filter nuisance calls, telemarketing, and scam numbers. It automatically diverts known nuisance callers to a junk voicemail service (1572) and allows you to maintain your own blacklist with up to 100 custom numbers.
The feature also includes a VIP list for trusted contacts, a Do Not Disturb (DND) option, and the ability to block withheld or international numbers. Once set up, unwanted calls never ring your phone — they go straight to voicemail or are rejected automatically.
How to Activate Plusnet Call Protect
You can enable Plusnet Call Protect in two ways:
Option 1: Through Your Online Member Centre
- Log in to your Plusnet Member Centre account.
- Navigate to Home Phone Settings.
- Select “Add Plusnet Call Protect” from the Call Features list.
- Confirm activation – it usually takes under 24 hours to apply.
Option 2: Contact Plusnet Customer Support
If you prefer manual setup, call Plusnet support at 0800 432 0200. The advisor can enable Call Protect remotely and confirm when it’s active.
How to Use Plusnet Call Protect (1572 Menu)
Once Call Protect is active, you manage it by dialling 1572 from your landline. It’s completely free to use and gives access to your junk voicemail, blocked numbers, and settings.
| Main Menu Option | Function |
|---|---|
| Press 1 | Add the last answered call to your diverted (blocked) list. |
| Press 2 | Remove the last entry from your diverted list. |
| Press 3 | Listen to your 1572 junk voicemail messages. |
| Press 4 | Change personal options (manage lists, DND, and VIP settings). |
| Hold * | Hear the menu options again. |
Types of Calls You Can Divert Automatically
- International numbers – stops unwanted overseas calls.
- Withheld numbers – blocks callers who hide their caller ID.
- Unavailable numbers – rejects unidentified calls.
Using the VIP List
The VIP List lets you add up to 50 trusted numbers that can always come through, even if they match a blocked category. For example, if you’ve blocked international numbers but have family living abroad, adding their numbers to the VIP list ensures their calls go straight through normally.
- Dial 1572.
- Select Option 4 for Personal Options.
- Choose “VIP List” and follow the prompts to add or remove numbers.
Do Not Disturb Mode (DND)
If you want total quiet time, the Do Not Disturb feature automatically diverts calls to voicemail. When enabled, all calls either go to your 1571 normal voicemail or 1572 junk voicemail (depending on caller type).
- Dial 1572.
- Choose option 4 for personal options.
- Select the “Do Not Disturb” setting and turn it ON.
This feature is ideal at night, during business hours, or whenever you don’t want the phone to ring.
Managing Your Personal Block List
- You can block up to 100 numbers.
- To add the latest nuisance caller: Hang up → Dial 1572 → Press 1.
- To remove blocked numbers: Dial 1572 → Press 2 → Confirm.
- To listen to blocked voicemail messages: Dial 1572 → Press 3.
- To reset your list: Remove and re-add Call Protect via your Member Centre (reset clears all data).
Plusnet’s Automatic Nuisance Caller List
Plusnet maintains a dynamic database of known spam and nuisance caller numbers that’s updated regularly. All Plusnet Call Protect customers automatically benefit from this list — ensuring most spam calls are blocked before reaching your phone.
This list is sourced from verified community reports, Ofcom advisories, and third-party caller reputation databases used by UK telecom networks.
Troubleshooting Common Issues
Call Protect Not Working (Cannot Connect to 1572)
- Ensure your call features are active in the Member Centre.
- Wait at least 24 hours after activation for it to synchronize.
- If “service cannot be connected” plays, contact Plusnet support to re-sync your account.
Blocked Numbers Still Getting Through?
Check if the numbers are being spoofed – scammers often change digits. Add prefixes like international numbers to your block categories for better protection.
Resetting Settings
If you encounter major issues, disable Call Protect in your Member Centre, wait 2 hours, then re-enable it. This resets all settings, including your custom lists.
Why Use Plusnet Call Protect in 2025?
- Free for all users – no hidden charges or add-on fees.
- Automatic updates – nuisance caller database updates weekly.
- Peace of mind – spam, robocalls, and scams are filtered before reaching you.
- Flexible control – block specific numbers, categories, or countries.
- Priority callers always allowed with the VIP list.
Best YouTube Tutorial for 2025
Watch a visual walkthrough showing how to enable and manage Plusnet Call Protect:
▶ How to Stop Scam Calls if You Are with BT or Plusnet (2025)
iEsphere
Hi there! I'm iEsphere, a passionate Blogger and Technical Coordinator with a mission to make technology easier and more accessible for everyone. Over the years, I’ve helped thousands of readers solve their everyday tech challenges — from setting up Wi-Fi routers to fixing smartphone glitches, speeding up slow laptops, resolving broadband issues, and answering all kinds of mobile, hardware, and software queries.