How to Reset Rogers Ignite Remote: Complete Guide & Troubleshooting 2025

Understanding Your Rogers Ignite Remote

Rogers offers several remote models for Ignite TV boxes, each with slightly different reset procedures and features. Understanding which remote you have is crucial before attempting a reset.

Remote Models and Identification

You can identify your remote by its shape, buttons, and LED indicator location. Voice remotes have a microphone button at the top. XR15 has a touchpad. Original remotes have traditional button layout.

Why You Might Need to Reset Your Rogers Ignite Remote

Common situations requiring a reset:

• Remote won't pair with box – refuses to connect during setup
• Remote keeps unpairing randomly – works then stops without reason
• Voice commands stopped working – microphone functionality lost
• Buttons not responding – random keys unresponsive
• After moving or box replacement – new equipment pairing needed
• Interference or wireless issues – signal problems between remote and box
• Software glitches – remote behaving erratically

Complete Reset Procedure by Remote Model

Method 1: Rogers XR15 Remote (Advanced Voice Remote)

The XR15 is Rogers' newest and most feature-rich remote. Reset is straightforward but requires exact steps.

Factory Reset Steps:

1. Ensure remote batteries (AA) are installed – check battery compartment on back
2. Point remote at Ignite box (must have clear line of sight)
3. Press and hold the A button (triangle symbol) AND D button (diamond symbol) simultaneously
4. Hold both buttons for 5 seconds until the LED at top changes from RED to GREEN
5. Release both buttons when LED turns green
6. Immediately enter 981 using the number pad on remote
7. The LED will flash green twice indicating successful factory reset
8. Wait 10 seconds for reset to complete
9. Proceed to pairing steps (see below)

Method 2: Rogers XR11 Remote (Standard Voice Remote)

The XR11 has Setup button instead of A/D buttons.

Factory Reset Steps:

1. Verify fresh AA batteries installed
2. Point remote at set-top box
3. Press and hold the SETUP button located near top of remote
4. Hold for 5 seconds until LED indicator turns GREEN
5. Release SETUP button
6. Enter 981 on the number keypad
7. LED flashes green twice when reset is complete
8. Wait for system response (10-15 seconds)

Method 3: Rogers Xfinity Voice Remote (Blue Light Model)

This model uses BLUE light instead of GREEN for reset indication.

Factory Reset Steps:

1. Install two AA batteries (alkaline recommended)
2. Press and hold A and D buttons (triangle and diamond symbols)
3. Hold until LED changes from RED to BLUE (not green)
4. Enter 9-8-1 on number buttons
5. LED flashes blue three times confirming reset
6. Remote is now factory reset

Method 4: Original Rogers IR Remote

Older non-voice remotes use different procedures.

Factory Reset Steps:

1. Locate the SETUP or CODE button (varies by model)
2. Press and hold until LED blinks twice
3. Release button
4. Enter master code 9-8-1 or 9-1-1 depending on model
5. Press ENTER or OK to confirm
6. Remote is reset and ready for pairing

Pairing Your Reset Rogers Ignite Remote with the Box

After factory reset, you must pair the remote with your Ignite box. This re-establishes the wireless connection.

Pairing Process (All Models):

1. Ensure Ignite box is powered ON (not in standby)
2. On the remote, press and hold ROGERS button and INFO (i) button simultaneously
3. Hold both buttons for 5 seconds until LED turns GREEN
4. Release both buttons
5. Your TV will display a 3-digit pairing code on screen
6. Using remote number pad, enter the 3-digit code exactly as shown
7. The remote LED will flash GREEN indicating successful pairing
8. Wait for "Pairing Successful" message on TV screen (10-30 seconds)
9. Remote is now paired with your Ignite box

Important: If pairing code doesn't appear on screen, power off box, wait 30 seconds, power on, and try again.

Pairing Your Remote with Your TV

After pairing with the box, you may want to pair with your TV for power and volume control.

TV Pairing Steps:

1. Turn on your television
2. Press and hold ROGERS and MUTE buttons on remote simultaneously
3. Hold for 5 seconds until remote LED turns GREEN
4. Release buttons
5. Use CodeFinder tool to locate your TV's code (rogers.com/codefinder)
6. Enter the TV-specific code using remote number pad
7. Press OK or ENTER to save
8. Test TV power and volume buttons to verify pairing
9. If doesn't work, repeat with next code from CodeFinder list

TV pairing is optional. Your remote will still control Ignite box channels and menus without TV pairing.

Troubleshooting: Remote Won't Reset or Pair

Problem: LED Doesn't Change Color During Reset

Cause: Dead batteries are the #1 reason

Solution:

1. Replace AA batteries immediately – use fresh alkaline batteries
2. Remove batteries, wait 10 seconds, reinstall
3. Try reset procedure again

Problem: Remote LED Blinks Red 5 Times

Meaning: Battery critically low – remote non-functional until replaced

Solution: Replace batteries with new AA alkaline batteries. Do not use rechargeable batteries for initial setup.

Problem: Pairing Code Never Appears on TV Screen

Causes: Box not responding, wrong HDMI input, box malfunction

Solution:

1. Verify TV is set to correct HDMI input where box is connected
2. Power cycle the Ignite box:
   • Unplug power cable from box
   • Wait 60 seconds for complete power drain
   • Plug back in and wait 3-5 minutes for full boot
3. Try pairing again with fresh batteries in remote
4. If still no pairing code, box may be defective – contact Rogers support

Problem: Remote Pairs Initially but Unpairing Randomly

Causes: Interference, box rebooting, wireless dropout

Solution:

• Move WiFi router away from Ignite box (at least 3-6 feet separation)
• Ensure line of sight between remote and box
• Check for microwave, cordless phone interference
• Perform soft reset of box (Settings > Help > Reset)
• If persists, unpair/re-pair remote using reset procedure

Problem: Voice Commands Not Working

Causes: Microphone muted, low battery, voice recognition disabled

Solution:

1. Check if microphone button is active (should light up when pressed)
2. Check battery level:
   • Press and hold Microphone button
   • Say "Battery" or "Remote Settings"
   • Check displayed battery percentage
3. Replace batteries if below 50%
4. Check Settings > Remote Settings to ensure voice is enabled
5. Speak clearly into microphone when using voice commands
6. If still not working, reset remote using A+D method and re-pair

Problem: Buttons Unresponsive or Delayed Response

Causes: Low battery, interference, button damage

Solution:

• Replace batteries first – most likely cause
• Clean button contacts with dry cloth (don't use liquids)
• Ensure clear line of sight between remote and box
• Move closer to box and test response
• If buttons still unresponsive, reset remote and repair

When to Contact Rogers Support

Contact Rogers if you experience:

• Remote physically damaged (cracked, button broken, water damage)
• LED indicator completely non-functional (no light at all)
• Battery compartment damaged (won't close, corroded)
• Multiple reset attempts fail to restore functionality
• Pairing successful but remote still won't control box after multiple attempts
• Box won't recognize remote despite correct pairing code entry

Rogers Contact Information

• Phone: 1-888-ROGERS (1-888-764-3777)
• Chat: rogers.com/support
• Twitter: @RogersHelps
• Hours: 24/7 customer support available

Rogers will replace defective remotes at no charge under warranty. Have your account number and service address ready when calling.

Advanced Troubleshooting: Ignite Box Settings

Enabling Wireless Remote Function on Box

If your box has wireless disabled, remote won't connect:

1. Using an existing remote or web interface, navigate to Box Settings
2. Go to Settings > Remote Settings > Wireless Remote
3. Ensure "Wireless Remote" is toggled ON
4. Save changes
5. Power cycle box and try pairing again

Activating IR (Infrared) for Universal Remotes

If using a non-Rogers remote:

1. Press MENU on any available remote
2. Navigate to Settings > Remote Control > Activate IR
3. Select ON
4. Save changes
5. Universal IR remotes should now work

2025 YouTube Tutorial Videos

Watch these step-by-step video guides:

• ▶ How To Program Rogers Ignite Remote To TV (2025 Video Tutorial)
• ▶ How to Install Rogers Xfinity Entertainment Box & Pair Remote (Official)
• ▶ Rogers Tech Tips - Ignite Remote Features & Troubleshooting