Why is my Sky remote not working properly? Check how to Fix

Before proceeding with the Sky remote not working issue, first check the Sky remote you have. Look for the manual provided during the onboarding, or you can take the help of google. 

This step will help you to do the right troubleshooting steps for your remote. Otherwise, it will brick your remote completely. Some users reported that Sky remote stopped working after they updated its firmware to the latest available.

As we all use technology in our day to day life, there may be a chance to get some small problems. The Sky’s the company with the internet, streaming, media, broadband, and telephone services. 

If you are among them and want to know how to fix the Sky remote not working, then there is something you can do. This method will help you to find the issue and fix it.

Let’s get into the article.

How do I fix my Sky Remote control?

There may be multiple reasons affecting your Sky remote, either from the manufacturing or the customer end. 

Even if you have tried everything still, at last, you will see that your remote is not working. I have listed some of the preliminary checks you can go through one by one to fix the issue.

All these checks will not require any additional knowledge about technology. A non-techy person can also perform this check easily.

  • Voice control isn’t working
  • The Touchpad isn’t working
  • The Touchpad is too sensitive
  • Sky remote volume not working
  • Sky remote buttons not working
  • Check that Skybox isn’t the problem
  • How do I reset my Sky remote control?

Battery issue

There may be a chance that your remote battery is down then do change your battery with a high efficient remote battery. You can check our best remote battery list from here.

If your remote battery is fine then, there may be a carbon problem in your remote. So, don’t try to do anything with your visit your nearest electronic shop and repair it.

Voice control isn’t working.

Using voice control, you can easily navigate and operate Tv with your voice command. Remote uses the speech recognition engine to perform any actions. 

Many times, the sky voice remote control doesn’t work because it doesn’t recognize your voice. 

If this situation occurs, try to connect your device over the internet or cellular data and try again. 

If you are using your Tv on a basic mode, voice control via remote does not work. Switch your mode to smart Tv.

Make sure your Tv is connected to the working internet. Additionally, your device should be up to date. 

To update it to the latest version, go to Settings > About > Updates. This will help you to check if any update is available. Now let’s see how we can fix the voice issue:

  1. Click on the Home button.
  2. Pair your remote with the Tv correctly.
  3. Connect your Tv box with the wifi. You can also check the connection from the status section under settings.
  4. Next, in the network connection, check the two options. 

“Connection to the broadband router” & “Connection to the Internet.”

If still, voice control isn’t working, then you need to reset your Sky remote and repair it to TV.

The Touchpad isn’t working.

Previously, old remote controls used infrared(IR) to connect the remote and the TV. Like other Bluetooth devices, the touchpad remote control uses a Bluetooth connection to connect with the TV.

The below steps will help you where the sky remote control not working with your tv or Tv stops responding to your touchpad controls.

  • Unplug the TV power cord from the socket, wait for 10 seconds and connect again.
  • Replace the batteries in your sky touchpad remote control with new high efficient batteries. 
  • Check the Bluetooth connection in your Tv and turn it on.
  • Using your remote, press the Home button.
  • Scroll down to settings.
  • Under the settings, the option finds remote control.
  • Check the touch control and turn it on.

Note: If you are looking to purchase a new touchpad remote control, check here.

The Touchpad is too sensitive.

Many customers are facing a touchpad problem with their Sky remote. Every remote has different software and drivers that can use to adjust the sensitivity of the remote.

You can’t control your remote where its sensitivity is too high, but there are no options available in the remote.

The sky is working on it, and there may be a chance you will see a sensitivity option in the remote section. 

Currently, you can turn off the touch option and use it as a regular remote.

  • Click on the home button.
  • Scroll down to the settings menu.
  • Find the remote control option.
  • Turn the touch control option off.

Sky Remote volume not working.

Yeah, it is too frustrating when you are ready to watch your favourite sports, Tv shows and all of a sudden realizing that your sky remote volume is not working. 

Many sky customers have experienced the volume of the remote keeps on going up and down automatically.

If the same problem happens with you, do this quick fix:

  • First, change the mode to visual inspection.
  • Check all the buttons; if there are some unnecessary buttons pressed, release them.
  • At last, it is time to repair your remote from a local shop, or you can order a universal remote control from here. Universal remote control.

Sky remote buttons not working

Sometimes we ignore the keypad part and think that there may be some internal problem with my remote. The button may be jammed.

You have to switch on your TV and check all the individual buttons and try to find the keypad which is not working.

All remote consists of a thin conductive layer, and it gets damaged over time due to friction and lost connectivity. However, you have a new battery installed in your remote; they don’t function.

All remote has three main components:

  • Plastic body.
  • Circuit board or motherboard.
  • Thin rubber layer.

Another thing you can do is order a new sky remote control. If you are comfortable with the remote and know how to open the body of the remote, then it is okay. Otherwise, you can take the help of an engineer to fix this issue.

You need to open the body of the remote and take out the circuit board. The best way to clean a circuit board is to use cotton balls with alcohol.

Dip the cotton ball in alcohol and clean it firmly. After cleaning the circuit board, you should check if the buttons are functioning correctly or not.

If the problem persists, the final option is to buy a new remote. Check the best discount on sky remote control.

How do I reset my Sky remote control?

After doing all the steps, is your sky remote not working? Now you have to follow the reset and repair method.

The process is simple. First, you have to reset the remote, and next is to repair (reconnect to the TV).

  • Turn on your Sky box and wait for 5 seconds.
  • Once the red light turns green, follow the next step.
  • Press and hold the 7 and 9 buttons for about 3 seconds.
  • You have to hold both the buttons until the remote light flashes four times.
  • Now your remote is reset to the original settings.

Next, you can follow the repair method to reconnect your remote to the skybox.

Do I have to reprogram my Sky remote control?

The sky TV remote is easy to set up and comes with general functionality. Multiple guides available on the internet will help you pair your Sky Q remote control device. Just like you use other regular remote reprogrammes, Sky remote is also quite easy. You have to follow the process one by one.

Step 1:First, you have to press the home button on your Sky Q remote.
Step 2: Go to the settings, then follow the set-up shown on the screen.
Step 3: Now select the remote you are using with your box.
Step 4: Select Control your TV option and then click on find it for me.
Step 5: Next, Select the brand of the TV you are using.
Step 6: [important]Lastly, you have to press and hold numbers 1 and 3 together for about 3 to 5 seconds and enter the code visible on your screen.

Finally, your remote is now paired with your Tv, and if you want to check, you can use the volume button to adjust the volume in your Tv. 

If nothing happens, by pressing the volume button, hold the number 7 and 9 buttons for about 3 to 5 seconds until the remote start flashing light. 

It will flash about four times, indicating your Sky remote is now reset and ready to use.


I have lost or damaged my Sky Q remote

If you have lost or damaged your sky Q remote, you have to buy a new one or go with a universal remote control. It connects with all the types of set-top boxes, skybox or sky q box. Click on the link to see the best universal remote control.

My remote has stopped controlling my TV.

In such a situation, you first check the remote batteries and clean them with cotton and alcohol. Now follow the reset and repair steps to fix the issue.

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