Are you frustrated from the netplus daily network connection issue or slow internet speed and you decided to disconnect the netplus account. Then in this post, we will guide you some basis and advance steps to discontinue your existing netplus account.
Later, only a calling method is available to close your account but after lockdown netplus shifted completely to the online solution provider.
Now you can close your account using email, text, call, whatsapp, chat, video call or visiting the nearest netplus office. We will discuss each and every step in detail.
Let’s get started.
Disconnect Netplus Account Online
There may be a reason where your account is automatically suspended by the company due to an overdue of your broadband connection and you have already paid your bill in advance but it is not showing in their servers.
We are sharing this example because similar things happen with us. We paid the bill 2 days before the last date but due to some server issue, it is not reflecting in their systems.
Another reason is frequent disconnection of networks and it mainly occurs during the peak time or during crucial moments.
We have seen an incident where people are paying their utility bill and at a moment the internet is stuck in between. At that time we were like what will happen, will the money debit from my account or will the payment be successful?
So it is better to change your internet service provider and choose the best plan according to your requirement.
If this is the only condition then you can easily switch to a better service provider otherwise you can check our latest netplus internet not working solutions.
How to close netplus broadband connection
If you are looking to disconnect your netplus internet connection then there are three ways i.e, through calling, email, and reaching the nearest centre.
The best way to close a netplus account is to contact the customer care number by dialling +91-70875-70875 from your registered mobile number. It is not mandatory to call through a registered number but it will help customer care agents to find your account easily.
Using Email address
For the people who don’t talk much can opt for an email method. Where you have to write an email regarding the problem you are facing and why you want to disconnect your current netplus internet connection to email@example.com. Email should consist of your Full name, Your account Number, Username, current plan, last recharge history, and your contact number.
You will get a response within 24 hours if not you can forward the email to the higher authority level_2 L2firstname.lastname@example.org
Reach to nearest office
For the people of Ludhiana, reaching the Netplus head office is quite easy. You only have to write an application consists of all the information and submit it to
5th floor OPP GURDEV HOSPITAL THE GRAND MALL H BLOCK
Other service offices are located in
1st Floor Alpha International City G.T Road Daburji Amritsar, 143022.
Netplus Broadband B-77 Teshwar Complex near Hazzi Rattan Chowk , Above IDBI Bank BATHINDA
Netplus Broadband C/o Daily Post, Plot No. 17 1st FLOOR, IND AREA, PHASE-I Chandigarh
Netplus Broadband C/o Fastway Transmission (P) Ltd., 6tH FLOOR THE GRAND MALL BUILDING NEAR RADISSON HOTEL GT ROAD Jalandhar 144201
Netplus Broadband Skyma Infra pvt ltd.Canal Road Adjoining gurunank homoeopathic College
Netplus Broadband SCO 144, 3rd FLOOR, CHOTI BARADARI, Patiala
What is Refund Policy
In simple language Refund means whatever amount is remaining in your account should return to you. Before requesting for a refund you should be aware that any rechange done by you will not be refunded. Similarly, the company is not responsible for any rechange done by you on an incorrect account number.
Only the disputes regarding the payment, cancellation, security are subjects to resolve on a complaint basis.
You can request a refund for the security deposit against the accessories only on returning in a working condition.
You will receive your refund within 24 to 48 hours in your bank account, whereas your bank may take 4-7 working days to credit the amount in your bank account.
Frequently Asked Questions – Disconnect Netplus Broadband Pvt. Ltd
Do I have to pay any amount to close my netplus account?
No, you don’t have to pay any additional amount to close your running account. Additionally, you can ask for a refund of your security deposit. If you had given during your onboarding.
Can I get a refund for my active plan?
Netplus doesn’t offer a refund for the recharge plan. You can only request a refund for your security deposit.
Do I have to return the complete broadband accessories?
Yes, if you have taken the broadband on the security method.
How much Time is required to complete the process?
All the cancellation process hardly takes 24- 48 hours to process your request and maximum it will take 2-4 working days to complete your request.