Why Is EE Voicemail Not Working on my mobile? How to Fix

If you are also struggling to resolve ee voicemail not working problem, then in this post, we will help you so you don’t miss any important messages.

Many customers have a problem with their voicemail, but for some reason, their EE voicemail does not work and hangs up after 2- 3 beeps.

There are 6 steps to fix your EE voicemail when it isn’t working properly. Additionally, we will also suggest you best third-party application to manage all your voicemail messages.

Check ee voicemail settings.

Many customers forget to check their default voicemail settings and complain that their EE voicemail is not working properly.

First, you have to ensure that your phone has the correct voicemail setting. You can cross-check your voicemail setting using your default phone app.

Every device has a different phone app design and varies from mobile to mobile. The interface of your default phone app can be different, but settings will be similar to most android devices.

  1. Open your phone app and click on the three dots in the top right corner. 
  2. A drop-down menu will appear; tap on the Settings option.
  3. Search for a voicemail option.
  4. Here you have to check your current service provider.
  5. Then click on voicemail settings.
  6. Now, check for the correct voicemail number. Your mobile will use this voicemail number to hear all your messages.

The settings shared above should automatically apply to your device when you insert a new sim or change your current service provider.

If you don’t know the default setting and don’t know whether these settings are correct or not, you may need to update ee voicemail settings from below.

Update ee voicemail settings

Still, you believe that your voicemail settings are correct, but some updates from the carrier side can cause issues with EE Voicemail Not Working.

You can update your setting or request fresh updated ee voicemail settings from the current provider to fix this problem.

Most of the time, you will receive your voicemail setting as an SMS from your service provider. But now, modern and smartphones allow you to request the setting from your mobile phone.

When you request an updated setting from your mobile, your carrier service provider will respond to your request with the new updated setting that can automatically be applied to your mobile device.

Update your EE voicemail app

Updating your voicemail app on your mobile is pretty simple, and it hardly takes a minute to operate. Using an android device, you can automatically update all your applications with the Google play store.

If you don’t like to update all your mobile apps, you can update them manually by selecting an individual application.

We suggest you enable automatic app update in the Google play store, as it saves your time and automatically upgrades to the latest version.

  1. For that, you have to launch the Google play store.
  2. Click on the profile icon on the top right side.
  3. Tap on the setting and enable the auto-update app.
  4. You can either update the app over the mobile network or when your mobile is connected to Wi-Fi.
  5. At last, tap on done to save the settings.

This is how you can update all your mobile applications to the latest version, but to update a single individual application, you have to select the app from the play store and tap on the update button.

Turn Off EE call forwarding. 

Setting up call forwarding in your mobile can be the most common reason your EE voicemail is not working. You have set up a call forwarding on your device at some point in the past, and it is still working.

Due to call forwarding, all your calls are being transferred to another number as per your settings, and no calls can record a voicemail message.

The best method to check the current status of your call forwarding is to request from your mobile service provider.

  • Tap on the phone app and click on the three dots on the top right-hand side.
  • Now click on the setting option.
  • Tap on call forwarding, and if you’re able to see a number, then your call forwarding is enabled, and you have to cancel your EE call divert for your voice calls.

Contact your Customer support.

If your voicemail setting isn’t working, we recommend you contact your service provider, customer support. There must be an ongoing issue with your carrier provider, which is why your EE voicemail is not working.

Dail EE customer support number and speak to them and ensure there isn’t any fault from their end.

If they find any fault or error, they will investigate the issue and help you to resolve the problem. 

They will also suggest you additional support to set up and configure ee voicemail settings according to your device if required.

Use a third-party application.

If nothing works for you, the best option is to use a third-party application available on the App Store or google play store.

Several third-party applications are more efficient and have additional functions than the default voicemail application. It can translate your voicemail messages into text format and also allow you to save or delete messages.

InstaVoice – Android, iPhone

We recommend you to use InstaVoice – Android, iPhone app to manage, organize and view your messages. It gives you a chat interface and organizes your message as per their priority. 

When you use this app, you will find it very similar to whatsapp or Facebook messenger apps. 

Some of the useful features are:

  • Unlimited Visual Voicemail
  • Free Missed Call Alerts
  • Multiple Numbers in a Single Account
  • Convert Voicemail to Text
  • Withdraw Sent Voicemail

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